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How to File RBI Ombudsman Complaint Against a Bank

Original: File Complaint on Bank to RBI | How to file RBI Ombudsman complaint ? Money Purse

82.6K views · Sep 03, 2022 · 9:52 min · Watch on YouTube ↗
Takeaway

If a bank or CIBIL won't fix a clear error within 30 days, escalate free at cms.rbi.org.in - keep written evidence throughout.

Summary

  • Opens with a real case: Chandu's loan rejected because CIBIL report wrongly shows a 1999 Andhra Bank settlement (when he was still in school).
  • Walks through filing an RBI Ombudsman (RB-IOS 2021) complaint when banks/CIBIL refuse to fix errors.
  • Process: first file a written complaint with the bank, wait 30 days; if unresolved, escalate to cms.rbi.org.in with documents.
  • Common grievances covered include unauthorised charges, wrong CIBIL reporting, loan rejections and unauthorised transactions.
  • Stresses keeping all written communications as evidence and that the Ombudsman service is free.
rbi-ombudsmancibilbanking-complaint
Original description
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In this video, I guide you through the process of filing a complaint against a bank through the Banking Ombudsman. If you’ve faced issues with a bank, such as poor service, unauthorized transactions, or unresolved disputes, the Banking Ombudsman is a powerful resource that can help you seek resolution. I explain the step-by-step procedure, starting from the initial stage of identifying whether your issue qualifies for Ombudsman intervention, to drafting and submitting your complaint.

I also cover important details like the necessary documents you’ll need, how to file your complaint online or offline, and the timelines involved in resolving disputes. The video also highlights the role of the Banking Ombudsman, who acts as an independent mediator between you and the bank, ensuring that consumers’ rights are protected.

Additionally, I provide tips on how to present your case effectively, ensuring the best chance of a favorable outcome. Whether you're facing problems with your savings account, loans, or credit card services, this video provides essential information to help you navigate the Ombudsman complaint process with confidence. Don't let unresolved banking issues stress you out – learn how to take action and get the justice you deserve!

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Music in video Used from Epidemicsound: https://share.epidemicsound.com/octxox

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